Surveygoo

survey design

Slider Drop Downs: a reboot of an old favourite

Drop Down questions are one of the most commonly used question types in online surveys. Surveygoo have given them a well deserved reboot, to make them even more useful and attractive. We call the new question style, Slider Drop Down. Read More…

How many questions on a page?

How many questions on a page should you include in an online survey? The question is not straight forward, and as with so many issues around online survey design, there is no absolute answer. So what issues are relevant in the design decision?
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Does colour matter?

Does colour matter when we design surveys? We know that colour has a strong impact on human emotions and responses. But does it matter in the context of survey design? Read More…

Reinventing Customer Satisfaction Research

Whatever happened to Customer satisfaction research? It used to be a very popular activity for researchers 10 or more years ago. Big annual customer satisfaction or Care Programmes were the norm in corporates and mid cap organisations, where demonstrating improving satisfaction metrics was often linked to company and personal bonuses. Read More…

Five Stages for Designing your own Online Survey

We see alot of examples of well designed, aesthetically pleasing questionnaires from our users of Surveygoo. Alas, we also see some less than good examples.
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Are Grid Questions All Bad?

Given the amount of negative opinion about Matrix/Grid questions among some online research professionals you would be forgiven for thinking matrix questions are not just dying, but already extinct. Some argue that matrix questions are the worst example of question styles which bore respondents, increase the chances of “speeding”, “straight lining” and generally undermining data quality. Read More…

Respondent Engagement: Revisited

A few months ago we posted a blog called “Looking Good: Respondent Engagement with Online Surveys”, which spelt out how Surveygoo follows the current thinking in the online research world. Read More…

Looking Good: Respondent Engagement with Online Surveys

Response rates are a serious business for researchers. Some years ago now the former quant survey method of choice, the telephone survey, frequently attracted response rates of 60% or more. Hard to believe now, of course Read More…