survey design

Slider Drop Downs: a reboot of an old favourite

Drop Down questions are one of the most commonly used question types in online surveys. Surveygoo have given them a well deserved reboot, to make them even more useful and attractive. We call the new question style, Slider Drop Down. Read More...

How many questions on a page?

How many questions on a page should you include in an online survey? The question is not straight forward, and as with so many issues around online survey design, there is no absolute answer. So what issues are relevant in the design decision? Read More...

Does colour matter?

Does colour matter when we design surveys? We know that colour has a strong impact on human emotions and responses. But does it matter in the context of survey design? Read More...

Why Include Survey Back Buttons?

Many, if not most online surveys in the past have tended to include back and forward buttons as the default setting. The idea is to allow the theoretical prospect of respondents going back to check their answers before continuing with the survey. Read More...

Reinventing Customer Satisfaction Research

Whatever happened to Customer satisfaction research? It used to be a very popular activity for researchers 10 or more years ago. Big annual customer satisfaction or Care Programmes were the norm in corporates and mid cap organisations, where demonstrating improving satisfaction metrics was often linked to company and personal bonuses. Read More...

Five Stages for Designing your own Online Survey

We see alot of examples of well designed, aesthetically pleasing questionnaires from our users of Surveygoo. Alas, we also see some less than good examples. Read More...

Looking Good: Respondent Engagement with Online Surveys

Response rates are a serious business for researchers. Some years ago now the former quant survey method of choice, the telephone survey, frequently attracted response rates of 60% or more. Hard to believe now, of course Read More...