The PHA Group:

Utilities

Objectives of Survey

The PHA Group commissioned Surveygoo to run a poll examining perceptions of service suppliers such as Utilities and Internet Service Providers, and to gauge barriers to switching providers.

THE SURVEY

Methodology of Survey

Online survey measuring perceptions of Service performance of utilities. Nationally representative survey of 2000 people across the UK.

2000

UK population.

11 questions

Online

About The PHA Group’s requirements

The PHA Groups are a leading London-based PR agency. The research was conducted to highlight associations between service performance and the willingness of customers
to switch providers. It highlighted significant resistance to switch, largely due to inertia and the “hassle” of switching.

thephagroup.com

The PHA Group

DATA ANALYSIS

Services

Data Tables

Raw data

Cross tabulations

Analysis

Outputs

Source: Surveygoo